Jumbo 9.5 oz Heart Wax Melts

ORDER PROCESSING TIME: Our items ship within 3-5 business days. Business days are Monday-Friday only. There will then be additional time for shipping. 

PAYMENT: We accept Paypal & credit cards. Sales tax is charged on orders being shipped to New Jersey. Order cancellations are accepted with 24 hrs of purchase. Cancellations will not be accepted after the 24 hour window has elapsed.

SHIPPING: All orders are shipped via USPS first class mail. Once a label has been printed for your order, you will receive an email with the tracking number. Domestic shipping is approximately 2-5 business days. International shipping is approximately 14-21 business days. Please be aware that the customer is responsible for any duties or charges applied by the destination country. Once your order has shipped, we are not responsible for delays in transit or lost orders. You may purchase shipping insurance for an extra fee. If for some reason you do not receive your order, you can contact your local post office with your tracking number to remedy the issue.

REFUNDS/EXCHANGES:

We want you to be 100% satisfied with your purchase! Returns are accepted within 7 days of delivery for store credit or money back. Shipping costs are the responsibility of the buyer, unless your item arrives damaged. Items must not be used, tags attached and must be returned in the original condition they were received in. If items are not in original condition they will be shipped back at the customer’s expense. Please use a secure shipping method to return your item, and we will process your return once we receive it. There are no refunds on used or washed items.

THERE ARE NO RETURNS ACCEPTED ON CUSTOM, PERSONALIZED OR MONOGRAMMED ITEMS.
Please make sure before ordering you have the correct sizes and colors.

All returns can be shipped to:

Simply Crafty™
28 Decatur Ln
Sicklerville, NJ 08081

Please Contact Us with your Order # first before making a return and please make sure to include a copy of your invoice in your return.

If a mistake was made on your order, please contact us within 72 hours of receiving your item. We cannot accept returns or exchanges after that 72 hour window has elapsed (even if it was our mistake).

CUSTOM ORDERS: Most of our shirts can be made with different color vinyl or on a different color shirt. Please message us to discuss your options. 

PERSONALIZATION: Most shirts can be personalized. Please note, that all sales are final on personalized orders. Be sure to read the description of each item - as personalization is included in the price for some items. If you would like to add personalization please add this item: 

BULK ORDERS: We do specialize in custom logos for sports/dance/cheer team shirts. Please send us a message if you are looking for larger quantities.

CARE INSTRUCTIONS: We recommend that you wash your garment inside out in cold or warm water. Tumble dry on low or hang dry. DO NOT IRON

SIZING & STYLES: Each listing has a picture of available styles as well as the sizing charts for each. Be sure to go off of measurements and not what size you are to ensure the best fit. If your measurements are in between sizes, we recommend that you order the next size up. Do not hesitate to send us a message if you have any specific questions!